What you can expect from us

DSG’s Service Standards are our internal guide to reinforce our commitment to quality.  We decided to publish these so you can see what to expect from us.

Here are our standards: -

1. We will respond to all telephone calls within 24 hours.
2. We will respond to all e-mails, faxes and letters within 5 working days.
3. All members of DSG will deal with clients in a friendly, courteous and helpful manner.
4. We will establish and meet client’s expectations.
5. We will be open and responsive to client’s suggestions for improvements to our service.
6. We will endeavour to start and finish assignments to timetables agreed with our clients.
7. If we make a mistake we will correct it at our cost.
8. All client information will be treated as confidential.
9. Wherever possible we will keep our advice “jargon” free.
10. All fee levels are open for discussion at any time.
11. We will not “sell” services to clients that will not be of benefit to them.
12. All engagements with clients will be partner led.
13. All members of the firm will be technically competent and efficient.
14. We will be positive in our advice to clients.
15. We will not accept assignments that are beyond our capability.
16. We will work hard to get to know our client’s business.
17. We will actively promote our clients business.
18. We will actively seek to provide appropriate referrals and introductions to clients.
19. We will endeavour to provide continuity of personnel on assignments.
20. We will encourage clients to recommend our services to others.